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FAQ

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Choosing Inmobalia

Why Inmobalia CRM rather than another CRM?

Because we have been doing this job since 2003, and agencies that started with us are still with us. Inmobalia CRM is a complete CRM - properties, contacts, pipeline, portals, websites, email marketing - with its own MLS built in. It fits a two-person team, a multi-office agency or a whole franchise.

It is also open: a documented REST API and an official MCP server let you connect the systems and AI agents you choose. Ask us for references, or book a demo and judge for yourself.

Can agencies outside the Costa del Sol use Inmobalia CRM and MLS?

Yes. Agencies across Spain can use Inmobalia CRM to manage properties, contacts, leads and sales wherever they work. The MLS is available beyond the Costa del Sol too, but its strongest active network of agencies and shared properties is on the Costa del Sol, including Marbella.

See what the CRM does day to day and how the Inmobalia MLS works.

Which portals can we publish to?

More than 100 portals and franchise networks, including Idealista, Fotocasa, Kyero, thinkSPAIN, Rightmove and ImmobilienScout24, in any number of languages. If a portal you need is missing, ask us - new ones can be added on request.

Switching to Inmobalia

Can we bring our data with us?

Yes. We import properties and contacts in XML format, which systems such as Idealista Tools, Inmovilla, Resales Online and Infocasa can export. Using something else? Tell us what it is and we will tell you exactly what can come across.

Data import is available on the Full and Pro plans, always on quote. It is not available on the Starter plan.

Can we keep our current software and website feed while we switch?

Yes. A daily XML import from your current system keeps your listings up to date in Inmobalia CRM, so you can complete the details when it suits you.

If your website runs on another system's feed, we generate the same XML it already expects - your webmaster points it at the new feed and nothing else on the site changes.

How do you train my team?

The Starter plan includes a 1-hour onboarding session; the Full plan includes a custom training session for your team. Whenever you need more - new staff, a new office - we run extra team training by video call on request.

The MLS and the network

We are already in another MLS. What is different about yours?

Control and quality. Agencies are admitted by review, and each listing agency decides who can offer a property and whether it may appear on other websites or portals. That is why established agencies share properties here that you will not find on other MLSs.

Search starts with verified, up-to-date listings, and duplicate properties are clearly marked. The Developments MLS, with units published directly by promoters, is free and included in every plan.

Can our franchise or association run its own MLS?

Yes. Every licence is an office, so a franchise or association can run its own private MLS on Inmobalia while each office keeps its client data private.

Do you offer volume discounts for associations or groups?

Yes. If your association, franchise or group of agencies is thinking of joining Inmobalia together, get in touch and we will prepare an offer for the whole group. Contact us.

Marketing, AI and integrations

Can we send newsletters from the CRM?

Yes. The newsletter module (Pro plan) includes an MJML-based designer and templates. Segmentation happens over the enquiries already stored in the CRM - search the clients who match the send and add them; there are no lists or groups to maintain. Every send respects GDPR and each contact's choice about receiving email.

Can I connect Claude, ChatGPT or my own AI agent?

Yes, today. Our official MCP server lets Claude, ChatGPT and other MCP-capable agents work directly with your agency's CRM data, and the REST API is publicly documented. API and MCP are both included in the Pro plan.

Built-in AI (Pro plan) also writes listing descriptions in your agency's tone, translates them into any language and summarises incoming leads.

Does it work with Zapier, Make and N8n?

Yes, on the Pro plan. Zapier connects through the Inmobalia CRM app (12 triggers, 40 actions and searches); Make and N8n connect through the REST API. They check for new and updated records at regular intervals and run your workflows from there - for example, sending new contacts to HubSpot.

Plans and payment

How do I pay?

By direct debit or bank transfer, monthly or annually. Annual billing is paid upfront and waives the one-off setup fee.

See plans and pricing.

Is there a free trial?

There is no trial period, but the demo is free and without obligation. We show you the CRM and the MLS on data close to yours, and answer your questions before you decide. Book a demo.

Can I cancel at any time?

Yes. There is no long-term contract and no cancellation fee beyond what you have already paid. Cancel with short notice. Payments already made are not refunded, including annual plans, whether or not you use the service for the full period. Terms and the data processing agreement are provided with your contract.

Security and the company

Where is our data hosted?

In the European Union, under GDPR. Your data, activity logs and backups all stay inside the EU. Access is set by roles and permissions per person, every user action is written to the activity log, backups run several times a day and the platform is monitored 24/7. More on the security page.

Who is behind Inmobalia CRM?

Inmoba Networks SL (tax ID B92446665), founded in 2003 in Estepona, on the Costa del Sol, and working for real estate agencies ever since. The same company has built, run and supported Inmobalia CRM from its first version to today.

Every call, ticket and email is answered by a person - no answering machine. Support is in Spanish and English, Monday to Friday, 10:00-16:00, on +34 951 400 072.

Still deciding?

Show us your agency's setup - portals, website, other software - and we will tell you plainly how Inmobalia would fit.

Call us at +34 951 400 072. A person answers.